Walmart Marketplace Tightens Delivery Standards: What Sellers Need to Know Now
Walmart Marketplace continues to prioritize customer satisfaction with stricter performance standards. A recent update shifts accountability for carrier delays to sellers, alongside existing fulfillment metrics. For businesses relying on seller-fulfilled orders, this change demands immediate attention. Let’s break down the implications and how to stay compliant.
What’s New
Seller-Accountable Delays: In addition to late shipment, you’re now responsible for:
Carrier EDD later than promised
No carrier scan
Late handover to carrier
Carrier method mismatch
Ship location mismatch
Exceptions: You’re not accountable for carrier exceptions or weather delays.
Learn more in the Order & Fulfillment Performance Overview.
Why This Update Matters
Better Customer Experience: Ensures reliable delivery timelines.
Proactive Accountability: Encourages you to monitor carrier performance.
Protect Your Account: Poor OTD scores can lead to suppression, suspension, or termination.
Pro Tips from Xtended.GH
Audit Your Carriers: Review delivery metrics; on-time pickup, scan rates, and route accuracy.
Use Multiple Carriers: Diversify to avoid single-point failures.
Set Alerts: Use performance dashboards to flag deviations in real time.
Optimize Ship Locations: Match fulfillment center locations to customer hotspots for speed.
How Xtended.GH Can Help
Performance Monitoring: We set up dashboards and alerts for your OTD metrics.
Process Improvement: We refine your handover, scanning, and routing workflows.
Ongoing Support: If standards slip, we guide appeals and corrective action.
Get in Touch
Ready to keep your OTD scores strong and your account safe? Contact us today.
Final Thoughts
Adaptability is key in ecommerce. By aligning with Walmart’s updated standards, sellers can turn compliance into a competitive edge. Stay ahead with proactive strategies; your customers (and account health) will thank you.