Walmart Eases OTD Standards for Sellers: Here's What You Need to Know
Walmart Marketplace just made a welcome change for sellers: the On-Time Delivery (OTD) standard for seller-fulfilled orders has been adjusted from 95% to 90%, now accounting for carrier-related delays. This update is designed to reflect fulfillment realities and give sellers more flexibility while maintaining a great customer experience.
What’s New
Updated OTD threshold: Minimum requirement has been lowered from >95% to >90% for seller-fulfilled orders.
Carrier delays now factored in: Walmart will consider carrier delays in OTD calculations - giving sellers a fairer evaluation.
Exceptions apply: Weather-related delays will not count against you.
Extra protection if you use WFS, Ship with Walmart, or Simplified Shipping Settings - your OTD rate won’t be affected by carrier delays.
Why This Update Matters
This is a significant shift for sellers who previously struggled to meet strict OTD metrics due to external factors beyond their control. With carrier performance now considered, sellers have more breathing room to operate effectively, especially during peak shipping periods.
Pro Tips from Xtended.GH
Monitor carrier reliability: Track which carriers consistently meet delivery timelines.
Review OTD metrics weekly: Stay ahead of performance dips and identify the root causes.
Use Walmart-supported tools: Consider moving to WFS or Ship with Walmart to gain added protection.
Communicate proactively: If you foresee delays, updating tracking details early can improve trust and reduce penalties.
How Xtended.GH Can Help
At Xtended.GH, we help Walmart sellers align with performance requirements through:
Catalog & Marketplace Operations
We stay ahead of platform updates and apply them to your listing and shipping setup strategy.Shipping Settings Optimization
We’ll help you configure Simplified Shipping Settings to better reflect realistic delivery expectations.Performance Monitoring & Strategy Support
We support you with OTD tracking and weekly performance reports so you can take corrective action before issues escalate.
Note: We do not offer third-party logistics or direct fulfillment services.
Get in Touch
At Xtended.GH, we understand how quickly marketplace policies change - and how overwhelming it can be to keep up. Whether you're looking to optimize your performance metrics, stay compliant with Walmart’s latest updates, or simply want expert guidance to grow your marketplace presence, we're here to support you every step of the way.
Reach out to our team via sales@xtendedgh.com and let’s explore how we can help your business stay ahead.
Final Thoughts
This new OTD measurement standard is a step in the right direction for sellers. With the right tools and support, you can meet Walmart’s updated expectations while maintaining customer trust - and Xtended.GH is here to help you do just that.